FAQ

"Easy Video Convert" may be used to facilitate copying media in which you own the copyright or have obtained permission to copy from the copyright owner. If you are not the copyright owner or you have not obtained permission to copy from the copyright owner, you may be violating copyright laws and you may be subject to claims for damages and/or criminal penalties. This program is not meant for those who intend on breaking copyright laws. In no way will we be held responsible if you do. Any other illegal use of this program is strictly prohibited.

This program is intended for use in countries where DVD Copying is legal. Please take the time to find out if it is legal in your country of residence. We are not liable and can not be hold responsible for your actions. We are not responsible for any direct or indirect loss to the end user by using this program. You agree to waive all liabilities associated with this program to the provider and associates.

The program is not working, I can't convert my DVD successfully. How to fix this problem?

If you still encountered this error message after installed the Professional full version, your DVD's may be protected by new protection, please email us with the name of your DVD movies.

•	If you want to convert a DVD, before you run Easy Video Convert, please UNINSTALL any DVD decrypting programs (e.g. DVD43, AnyDVD, DVDIdle, DVD Region+CSS Free) from your computer if you installed them, then reboot your computer. Those programs can affect the operation of Easy Video Convert.

•	If you think your DVD's may be protected/encrypted, please Click here for more information.

•	You may need to download and install the free codec pack software(s), please click here for more information.

•	Ensure the DVD you wish to convert is clean (no finger prints) and not scratched.

•	If you are using external USB DVD drive, please make sure it is connected to the computer directly without using USB hub.

We recommend "iPod Mpeg-4 H.264/AVC (High Quality)" or "iPod Mpeg-4 SP (High Quality)" for iPod, iPhone, and Apple TV, unless you have old version of iPod (you may update your iPod's firmware version for supporting these formats). Mpeg-4 SP is always faster than Mpeg-4 H.264/AVC format. For a given bitrate, Mpeg-4 SP will give lower quality than Mpeg-4 H.264/AVC (that is, for the same file-size, SP will be lower quality). For PSP, please choose "PSP Mpeg-4 SP". For more details, please check this.

Why do I get this error message: "Failed to Decode Video File: The file is either an unknown format or correct codecs are not installed."?

You need to install the correct codec pack software for decoding your file, please click here for more details.

Your DVD-device might need to have DMA (Direct Memory Access) enabled. From the Control Panel, double-click System, then from the Device Manager tab, under CD/DVD ROM double-click the DVD-device where your DVD is inserted. In the Settings tab you should find a check-box name DMA, toggling the state might help (i.e. Enable it if it is disabled, and Disable it if it is enabled.) If this doesn't help or you get problems on other software, then please remember to set these changes back.

- Most of the DVD decrypting programs can affect the operation of Easy Video Convert, so please UNINSTALL any DVD decrypting programs (e.g. DVD43, AnyDVD, DVDIdle, DVD Region+CSS Free) from your computer if you installed them, then reboot your computer.

- Some packet writing software will constantly talk to your CD writer, and can cause a number of issues while our program try to burn a CD. Please disable these software if you experience problems. Well known packet writing software includes: InCD,Veritas Record Now, DLA, B's Clip, DirectCD, and InstantRead/InstantWrite.

- Some anti-virus software can cause errors while burning. If you experience problems while burning, you can disable the software temporarily by right clicking on the icon in the lower right side of the task bar. When the burn is complete, the software can be reactivated. Well known anti-virus software includes: McAfee virusscan and Norton AntiVirus.

In all output formats Audio and Video are synchronized based on data provided in the source DVD. In some rare cases there might be slight difference in the Audio/Video timing. This might be noticed in conversation scenes and scenes with sudden sounds, such as firing a gun or an explosion. Although most DVD's provide the exact information for perfect synchronization, some don't. Even worse is when some DVD's compensate for some delay that some set-top systems suffer from.

Since Easy Video Convert complies with the DVD specifications, it will produce a 100% synchronized output when the source DVD provides accurate information. Nonetheless, some rare DVD's were found to report inaccurate information at some random point within the main movie. Although unnoticeable, these disks will produce output files that have a slight Audio/Video delay.

The output files may have different sizes, based on the user setting and options. The user is recommended to have at least 2GB (2000MB) of free space on any hard disk.

Converting Audio and Video is CPU intensive. On the fastest machines, the conversion can take hours (depending on the video length, settings and the hardware). A minimum of 500MHz Intel PIII or AMD Athlon or compatible is required. PIV or AthlonXP at 1500MHz or more is recommended. The program is compatible with AMD-64 and Intel-EMT64.

Note: The process does not require your constant attention, so you can start the process before you go to bed or while you're at work.

In some very rare cases some of the subtitles might get very little on-screen time that it's hard to read them or might be skipped altogether.

In certain cases, some DVD drives do not change back to the "Ready" state after it had processed large amounts of data (DVD). If that happens the computer needs to be restarted before you can convert again.

Sometimes I get an autorun installation window after I inserted my DVD movie, should I install it?

These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves every time you watch a movie on your computer. You are not recommended to install these viewers. They are poor quality viewers and we suggest that you use WinDVD or PowerDVD.

You may not have security rights to use the DVD drives. To give access rights to a non-administrative user, do the following:

Note: DVD access is not currently possible for users with Non-Administrative rights for Windows XP Home Edition. This limitation does not apply to the Windows XP Professional Edition.

Easy Video Convert registered users are entitled to free upgrades. The latest version of Easy Video Convert uses the same registration key as your previous version, download the latest trial version from our download page (http://www.homedvdcopy.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).

Please contact us with the software name, your registration name, email address and possibly OrderID or TransactionID at support@homedvdcopy.com.

You need to enter your registration key into the program to tell the program that you have registered. You should have received a email from us after you ordered with your registration key and instructions on how to enter it into the program. Just follow these instructions and enter your key into the program.

You can download the latest trial version from our download page and then use your registration key to register it. If you don't still have your registration key, please contact us with the software name, your registration name, email address and possibly OrderID or TransactionID at support@homedvdcopy.com.

You can click on the "Programs -> Easy Video Convert -> Uninstall Easy Video Convert" shortcut from the Start menu or you can uninstall the program by going to "Add/Remove Programs" in Control Panel and selecting "Easy Video Convert" from the program list.